Simply reply to your order confirmation email and confirm if you accidentally typed in or misspelt the wrong address. If you confirm that the address provided is incorrect, kindly email us at intellikiddos@gmail.com to let us know. If the provided address is incorrect, we can change it within 24 hours to the correct one. After 24 hours of an incorrect submission, there will be no refund. It is important to double-check the address you provide when making a purchase.
If you realise that the address you provided is incorrect, please contact us at intellikiddos@gmail.com as soon as possible so we can make the necessary changes. We understand that mistakes happen, which is why we offer a 24-hour window for address corrections. However, if more than 24 hours have passed since your submission and the incorrect address was not caught, we cannot issue a refund. We appreciate your understanding and cooperation in ensuring that your order arrives at the correct destination.
Depending on where you are, we ship internationally from various fulfilment centres, which affects the shipping time. The shipping process typically takes 7 to 10 business days. If shipped from outside the US, it will take more time. To ensure that your package arrives on time, we recommend keeping an eye on your tracking information. This will give you a better idea of when to expect your delivery.
Additionally, it's important to make sure that the shipping address you provided is accurate and up-to-date. If there are any issues with the delivery, please don't hesitate to reach out to our customer service team for assistance. We're always here to help make sure that your order arrives safely and on time. Thank you for choosing our company for your shipping needs!
Absolutely! By emailing us at intellikiddos@gmail.com, you can reach us, and we'll be happy to help you in any way we can. Undoubtedly, we get a lot of emails. If you want a quick response, include your order number and be as specific as possible when describing the issue. Our team at Intellikiddos is dedicated to providing exceptional customer service and ensuring that all of our customers are satisfied with their purchases. We understand that sometimes issues may arise, and we are here to help.
Whether you have a question about a product, need assistance with an order, or simply want to provide feedback, we encourage you to reach out to us via email at intellikiddos@gmail.com. Our team will do everything in its power to address your concerns and provide you with the support you need. Please be sure to include your order number and provide as much detail as possible when describing the issue, so that we can assist you as quickly and efficiently as possible. Thank you for choosing Intellikiddos, and we look forward to hearing from you soon!
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